Shopping & Orders
How do I place an order?
Simply browse our collections, select your desired items, choose your size, and add them to your cart. When you're ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at your earliest convenience. Once an order has been shipped, we cannot make changes, but you can return items following our return policy.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all items arrive beautifully packaged and ready to gift.
Shipping & Delivery
What are your shipping rates and delivery times?
Shipping rates and delivery times vary based on your location and selected shipping method. You'll see all available shipping options and costs at checkout before completing your purchase. We strive to process and ship orders within 5-7 business days.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your destination.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package's journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love your Rose d'Ivoire pieces! If you're not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a refund or exchange. Please contact us to initiate a return.
How do I exchange an item for a different size?
To exchange an item, please contact our customer service team. We'll guide you through the exchange process and help you get the perfect fit.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping method for returns.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements to our size guide to find your perfect fit. If you're between sizes, we suggest sizing up for a more comfortable fit.
Do your clothes run true to size?
Our garments are designed to fit true to size based on standard sizing. However, fit can vary by style. Please check individual product descriptions for specific fit notes and refer to our size charts.
What if I need help choosing the right size?
We're here to help! Contact our customer service team with your measurements and the item you're interested in, and we'll provide personalized sizing recommendations.
Product Information
What materials are your clothes made from?
We carefully select premium fabrics for all our pieces. Specific fabric composition is listed on each product page. We prioritize quality materials that are comfortable, durable, and beautiful.
How should I care for my Rose d'Ivoire garments?
Care instructions are included on the tag of each garment. Generally, we recommend following the care label instructions carefully to maintain the quality and longevity of your pieces. Many of our items benefit from gentle washing and air drying.
Are your dresses suitable for special events like proms and weddings?
Absolutely! Our Prom & Event Dresses collection features elegant, sophisticated gowns perfect for proms, weddings, galas, and other special occasions. Each dress is designed to make you feel confident and beautiful.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout. All transactions are processed securely to protect your information.
Is it safe to shop on your website?
Yes! Your security is our priority. We use industry-standard SSL encryption to protect your personal and payment information during checkout.
Contact & Support
How can I contact customer service?
We're here to help! You can reach our customer service team through the contact form on our website or by email. We strive to respond to all inquiries within 24-48 hours.
Do you have a physical store?
Rose d'Ivoire is currently an online-only boutique, allowing us to offer you the finest selection of women's clothing with the convenience of shopping from home.
Can I sign up for updates about new arrivals and sales?
Yes! Subscribe to our newsletter to be the first to know about new collections, exclusive offers, and style inspiration. You can sign up at the bottom of our homepage.